Remote maintenance 
Phone +49 4921/9606 400
Language 
Workshop Service
Nowadays a highly available, state-of-the-art IT is a decisive factor for business success. In case of IT system failures immediate repair and system recovery has topmost priority. For this reason, MD has developed a whole package of support and repair services that will enable your business operations to go off smoothly.
Nowadays a highly available, state-of-the-art IT is a decisive factor for business success. In case of IT system failures immediate repair and system recovery has topmost priority. For this reason, MD has developed a whole package of support and repair services that will enable your business operations to go off smoothly.
- Client Management
- Permanent on-site support of IT and communications infrastructure.
- 1st and 2nd level support.
- Installation of default software (OS, Adobe Reader, Java runtime, PDF Creator, etc.).
- Software roll-out.
- Installations (hardware / software), business relocations, enhancements and modifications.
- De-installation (software) / disassembly (hardware) as well as recycling / reuse.
- Help Desk services
- Modularly designed user help desk packages suitable for all requirements.
- On-site user help desk (front office).
- Central user help desk (back office).
- Repair and replacement services
- Troubleshooting.
- Repair / maintenance of server and storage systems.
- Repair / maintenance of network, security and communication systems.
- Repair / maintenance of notebook and personal computers, printers and other peripherals.
- Warranty service including spare parts handling.
- Preventive maintenance agreements.