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Agreement of Services
Jointly we stipulate exactly set interfaces for recurring business services (SLA: Service Level Agreements).
Our objective is to give you, our customers, a more transparent way of control of the services provided by us. This will be done by describing in detail the guaranteed service characteristics such as:
- scope of services
- reaction time
- speed of processing
An important element here is the definition of service levels, which describe the agreed upon service quality.
Jointly we stipulate exactly set interfaces for recurring business services (SLA: Service Level Agreements).
Our objective is to give you, our customers, a more transparent way of control of the services provided by us. This will be done by describing in detail the guaranteed service characteristics such as:
- scope of services
- reaction time
- speed of processing
An important element here is the definition of service levels, which describe the agreed upon service quality.